28 May 2010
Green it!
18 May 2010
Chief Fire Officer: Cape Town
04 February 2010
Are your staff geared up for the world cup?
ARE YOUR STAFF GEARED UP TO HOST & SERVE SOCCER FANS FROM AROUND THE GLOBE?
Soft skills / people’s skills is an important part of their individual contribution to the success of any hospitality organisation .
2010 soft skills courses to boost your employers service delivery.
- Time Management
- Presentation Skills
- Telephone etiquette
- Effective Teamwork
- Waste Management
- Emotional Intelligence
- Mentoring / Coaching
- Conflict Management
As dealing with customers face – to face are generally more successful if YOU train YOUR staff to use these skills.
- Quality Customer Service
- Diversity in the Workplace
- Effective Communication Strategies
- Health and Safety in the Workplace
- Business Etiquette & Corporate Courtesy
- Conflict Management
- Root Cause Analysis
- Diversity Management
Soft skills are defined as business skills that falls into one of the following categories
Interactions with Co-workers
- Networking - this is the building of strong relationships or alliances with others. Networking is important in building connections across an enterprise - if you do not know something yourself, it's important to know who can help.
- Communication - the effective sharing of information with others - including oral, written, and even non-verbal communication.
- Teamwork / Collaboration - the ability to work successfully in a group setting, including assuming the role of a team player - someone that puts the goals of the team ahead of their personal goals.
- Demonstrating Empathy - the capability to share one's feelings with others, as well as understand the emotions of others.
Professionalism and / or Work Ethic
- Professionalism - includes dressing appropriately for the work setting, arriving on time, speaking in a respectful manner to co-workers, customers and clients.
- Integrity - acting in a truthful and honest manner, this skill is typically aligned with the values expressed by the company.
- Optimism - this person anticipates the best possible outcome and provides positive feedback when someone is faced with adversity.
- Enthusiasm / Motivation - the skill required to remain devoted to, and supportive of, an idea, corporate goal or work assignment. To continue to remain engaged in the pursuit of a goal.
Critical Thinking or Problem Solving
- This last category of soft skills deals with one's ability to think critically and solve problems at work.
- The ability to pull together data to solve a problem in the workplace is a widely valued talent in a business setting.
- One of the keys to being an effective problem solver is developing the solution to the problem in a reasonable timeframe. It is also important to be able to explain how the solution to a problem was solved in both a logical and systematic manner.
Call now to equip your staff by allowing them to reach their full potential, if you wish to enquire or make a booking for one of the above courses.
Tel: 0219309022 E-mail: Zelda@hrinspiration.co.za OR www.hrinspiration .co.za
13 May 2009
Are you in a state of flourishment?
HR Inspiration commits to developing inspirational interventions that will lead to organizational and individual excellence. We believe that a high-level of wellness is a necessity for enhanced levels of individual and team performance and in turn for organizational distinction.
Wellness is a positive approach to living which results in physical, psychological and spiritual well-being.
Such high-levels of wellness can only be achieved by following a holistic approach. For the purpose of this intervention, we propose the following model which involves a balanced, controlled approach to each of the six dimensions of wellness, as illustrated in the diagram below.
Emotional intelligence
Your emotional intelligence reflects the way you feel about yourself and life. It relates to how much you are in touch with your personal awareness and feelings, your ability to understand and accept them and how you express, control and allow healing of your feelings.
Intellectual wellness
Intellectual wellness has to do with the positive application of your thinking, reasoning and creative abilities, a positive attitude towards new information and ideas, a willingness to think critically about things and an ability to re-evaluate and develop your insights on a continuous basis.
Spiritual connectedness
Your spirituality is seeking for meaning in life. It has to do with your beliefs about what is really important and worthwhile spending time on. It also has to do with the appreciation of deeper things in life. This powerful facet of our experience includes an intense awareness of the gift of living.
Our spirituality also expresses our interpretation of the inexplicability of the universe and our willingness to submit to Someone or something much larger than we are.
Career
The career facet includes all the activities that you are involved in, all the skills that you master and all the experiences of a lifetime that can be linked with work and generating income.
Fulfilling relationships (Social belonging)
Your need to belong is satisfied by interdependent relationships involving giving and receiving with friends and loved ones. You need to understand how different every person is and not measure their worth relative to yours.
Physical wellness
There is a strong link between your wellness and your health and quality of life. The notion seems to be that you are healthy if you do not have a cold, are not on antibiotics or sick in bed. However, this one-dimensional view of health is changing fast. For physical well-being we require healing in areas that we often would not even dream of connecting to our wellness.
The success you achieve in each of above areas is determined by choosing behaviour that improves the quality of your daily life, which will ultimately lead to:
personal success, successful personal relationships, and overall happiness in your life.


