ARE YOUR STAFF GEARED UP TO HOST & SERVE SOCCER FANS FROM AROUND THE GLOBE?
Soft skills / people’s skills is an important part of their individual contribution to the success of any hospitality organisation .
2010 soft skills courses to boost your employers service delivery.
- Time Management
- Presentation Skills
- Telephone etiquette
- Effective Teamwork
- Waste Management
- Emotional Intelligence
- Mentoring / Coaching
- Conflict Management
As dealing with customers face – to face are generally more successful if YOU train YOUR staff to use these skills.
- Quality Customer Service
- Diversity in the Workplace
- Effective Communication Strategies
- Health and Safety in the Workplace
- Business Etiquette & Corporate Courtesy
- Conflict Management
- Root Cause Analysis
- Diversity Management
Soft skills are defined as business skills that falls into one of the following categories
Interactions with Co-workers
- Networking - this is the building of strong relationships or alliances with others. Networking is important in building connections across an enterprise - if you do not know something yourself, it's important to know who can help.
- Communication - the effective sharing of information with others - including oral, written, and even non-verbal communication.
- Teamwork / Collaboration - the ability to work successfully in a group setting, including assuming the role of a team player - someone that puts the goals of the team ahead of their personal goals.
- Demonstrating Empathy - the capability to share one's feelings with others, as well as understand the emotions of others.
Professionalism and / or Work Ethic
- Professionalism - includes dressing appropriately for the work setting, arriving on time, speaking in a respectful manner to co-workers, customers and clients.
- Integrity - acting in a truthful and honest manner, this skill is typically aligned with the values expressed by the company.
- Optimism - this person anticipates the best possible outcome and provides positive feedback when someone is faced with adversity.
- Enthusiasm / Motivation - the skill required to remain devoted to, and supportive of, an idea, corporate goal or work assignment. To continue to remain engaged in the pursuit of a goal.
Critical Thinking or Problem Solving
- This last category of soft skills deals with one's ability to think critically and solve problems at work.
- The ability to pull together data to solve a problem in the workplace is a widely valued talent in a business setting.
- One of the keys to being an effective problem solver is developing the solution to the problem in a reasonable timeframe. It is also important to be able to explain how the solution to a problem was solved in both a logical and systematic manner.
Call now to equip your staff by allowing them to reach their full potential, if you wish to enquire or make a booking for one of the above courses.
Tel: 0219309022 E-mail: Zelda@hrinspiration.co.za OR www.hrinspiration .co.za
